shipping policies

we currently ship to Canada and USA (excluding US Territories). we offer carrier rates via Canada Post and USPS which include options for Regular, Expedited and Xpresspost/Priority speeds. Canadian orders should reach your destination within 4 to 6 business days of dispatch. for US orders, the standard is 4 to 10 business days from dispatch.

we also offer a low cost Lettermail option for our Canadian customers - please note that the Lettermail shipping option does not include tracking or insurance for lost packages. these orders may arrive in more than one mailer if necessary. 

we offer a free porch pickup for residents of the North Shore (North and West Vancouver) or those willing to make the trip.  More details in the checkout. as B.C. continues to experience unprecedented weather causing evacuations and closures, we suggest going with an air option for shipping to ensure a timely delivery. 

as the buyer, you are responsible for any customs and/or import taxes that may apply. Cove Cap Co.  is not responsible for any delays due to customs. Cove Cap Co. is not responsible for lost, stolen or damaged items while your product is in transit. If you do receive a damaged package or your purchase is lost, please reach out to us so we can find the best solution for you. 

please make sure you are entering your address correctly before submitting your order. if your order is undeliverable and returned to us due to incorrect information, you will be invoiced for a secondary shipping charge before your order ships again.

note: standard shipping delays may occur with Canada Post and USPS due to high volume and extra safety measures.